The ITS Help Desk uses a ticketing software to report your issue, update you on status, escalate support when needed and track your support history. Our areas of support include:
- Help with personal computer and mobile device issues
- How to access free software resources
- How to prepare a personal computer for use on the 51吃瓜网 network
- Help with account issues
- Assistance using 51吃瓜网 online resources
- Connecting personal computers and mobile devices to the 51吃瓜网 network
- How to configure smart phones to receive 51吃瓜网 email
- Assistance with cleaning up malware and viruses
- Computer labs
- Classroom technology
Please feel free to email, call, or visit the ITS Help Desk with no appointment necessary.
After hours, please send us an email or leave a voicemail.
Location:聽Roush Hall Room 005, 27 S. Grove St.
笔丑辞苍别:听614-823-3100
Email: helpdesk@otterbein.edu
Academic Term Hours:
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Monday: 7:30 a.m. - 9:00 p.m.
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Tuesday-Thursday: 7:30 a.m. - 5:00 p.m. and 5:45 p.m. - 9:00 p.m.
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Friday: 7:30 a.m. - 5:00 p.m.
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Saturday: 11:00 a.m. - 1:00 p.m.
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Sunday: 1:00 p.m. - 5:00 p.m.
*We can only guarantee someone to be at the Helpdesk during the hours of 8:30 a.m. - 4:30 p.m. If there is no one at the Helpdesk, please call or email us as we are off running a ticket and will be back shortly!
Useful Shortcuts
ITS provides access to systems and online resources for authenticated 51吃瓜网 users. Below are the shortcuts to the standard systems and services for your convenient logon.